Open a priority support ticket

Booking fee:
$120 +gst

Timeframe:
within 24h

Raising a priority support ticket is for existing clients who have an urgent task or require immediate technical assistance with their website or platform. You can raise a ticket for:

  • Basic web help
  • Assistance with simple tech queries
  • Installations, setup or configurations
  • Picking my brain

Advanced technical jobs that include development work such as debugging or custom coding are excluded from support tickets and will be quoted separately. Please fill out the form below to request a custom job.

Booking fee includes 30 min of work. If a project will run over half an hour, a quote will be provided first. All time over 30 min will be charged at a rush rate of $199 + gst p/h. 

If your tasks requires customisation or custom coding, a quote will be provided starting from $150 + gst.

Please note: larger or more complex requests may take longer to complete. 

Larger or complex requests

We're here to help and give you an affordable quote.

Conditions

  • Hours may be drawn down at a maximum of 2 hours per week.

  • Please allow 1-2 weeks from the request of work for delivery.

  • Tasks will be charged at 15-min increments.

  • Hours must be used within 6 months.

  • For ongoing work, there are no lock-in contracts.

  • After claiming your retainer, you'll get access to a Google Time Sheet to track the time spent on your tasks.

  • If time runs out, you'll be required to top up the retainer.

  • Note: advanced technical jobs that include dev work such as debugging or custom coding are excluded from retainer work and will be quoted separately.

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