Open a standard support ticket

Booking fee:
$60 +gst

Timeframe:
Up to 5 business days

Raising a standard support ticket is for existing Siri The Agency clients who have ad-hoc work or tasks, but are happy to wait their turn in line. You can raise a ticket for:

  • Basic web help
  • Assistance with simple tech queries
  • Installations, setup or configurations
  • Picking my brain

Advanced technical jobs that include development work such as debugging or custom coding are excluded from support tickets and will be quoted separately. Please fill out the form below to request a custom job.

Booking fee includes 30 min of work. If a project will run over half an hour, a quote will be provided first. All time over 30 min will be charged at $125 + gst p/h. 

If your tasks requires customisation or custom coding, a separate quote and timeline will be provided. Alternatively, fill out the form below to request custom work.

Please note: larger or more complex requests may take longer than 5 business days to complete.

24h turnaround

Priority Support

Booking fee:
$120 +gst

Raising a priority support ticket is for existing clients who have an urgent task or require immediate technical assistance with their website or platform.

Submit priority ticket

Booking fee includes 30 min of work. If a project will run over half an hour, a quote will be provided first. All time over 30 min will be charged at a rush rate of $199 + gst p/h. 

If your tasks requires customisation or custom coding, a quote will be provided starting from $150 + gst.

Please note: larger or more complex requests may take longer to complete. 

Larger or complex requests

Conditions

  • Hours may be drawn down at a maximum of 2 hours per week.

  • Please allow 1-2 weeks from the request of work for delivery.

  • Tasks will be charged at 15-min increments.

  • Hours must be used within 6 months.

  • For ongoing work, there are no lock-in contracts.

  • After claiming your retainer, you'll get access to a Google Time Sheet to track the time spent on your tasks.

  • If time runs out, you'll be required to top up the retainer.

  • Note: advanced technical jobs that include dev work such as debugging or custom coding are excluded from retainer work and will be quoted separately.

    • Empowering connections while
    effortlessly driving conversions.

    Creative studio based in Melbourne, Australia.
    Web Services
    EXPLORE
    ABOUT
    SUPPORT

    AUD $
    Get in touch at contact@siritheagency.com

    shopify partner white min
    klaviyo silver 2

    © 2024 All Rights Reserved. Created by us.
    Terms | Privacy Policy

    We acknowledge the Country and the Wurundjeri People of the Kulin nation as the true custodians of the land on which we are located and operate from. We pay our respects to the Elders past, present, and emerging.
    Now booking Q3
    Claim last EOFY spots